Customer Care

Home buyers- Detroit, MI- Robertson Brothers

At Robertson Homes, we are entirely dedicated to our clients. This dedication has led to over seven decades of exceptional customer service building homes that last. Just like the materials and products we use to construct homes and condominiums, our homeowner services are also selected to give our clients a quality home ownership experience.

Customer Care

Robertson Homes aims to assist our homeowners in accessing information specific to making the home-owning experience the best one possible. We understand that we are building much more than a home; we are providing the foundation on which you and yours will make memories that will last a lifetime. Our service is geared not only at building homes, but also in supporting the people who live there. We aim to deliver a luxurious living experience, every time. Our homeowner testimonials provide examples of the type of customer care that Robertson Homes clients receive. Let us know how else we can assist you!

With You For Every Step

At Robertson Homes, we want the homes we build to make a difference in the lives of our homeowners, creating a center for a lifetime of memories. These memories begin with the process to build your dream home. Our team of professionals will help you choose the community that suits your needs and explain all the personalization options available. We will also host several meetings with our team throughout your home buying process including a pre-closing orientation to provide you with all of the information you need. Our 7-step checklist will guide you through the idea stage to move-in day. To learn more about what we do for our customers, view this video on our 10 Year Warranty Program through Professional Warranty Service.

Click here for the Homeowner Login

 

We Provide our Buyers with a Builder’s Limited 10-Year Insured Warranty

Feel Confident and Secure in Your New Home

Every Robertson Homes comes with an express 10-year insured Builder's Limited Wararnty that is clear and specific. Our warranty document provides detailed quality standards, with specific tolerances for homes built and enrolled in our program. While most builders will promote their quality, we go one step further and put our promises in writing with an insurance-backed warranty. Our warranty document identifies what is covered and for how long, in concise and easy to understand language.

Our warranty program consists of a 10-year written warranty, backed by strong insurance. There are 3 distinct warranty periods:

Year 1:

Workmanship and Materials

Year 1-2:

Major Systems: "Inside the Wall" Coverage

Years 3-10:

Structrural Elements

We have partnered with Professional Warranty Service Corporation to administer this warranty which is backed directly by Steadfast Insurance, a member of Zurich North America Group. With PWSC having over 20 years as a leading provider of warranty administration expertise paired with the strength, size and quality standards of Zurich, we continue to reflect our level of professionalism, and concern for our homeowners as well as demonstrate our commitment to deliver the very best in home construction and customer service.

Contact us today for more information or for a copy of our 10-year insured warranty program at (248) 505-0686.